Legacy policy notice: this page reproduces the substance of the policy published on the previous Anywhere Care website. It should be reviewed by the company’s legal or data-protection adviser before launch.
Our commitment
Anywhere Care Limited is committed to protecting and respecting your privacy. This policy explains how we collect, use and store personal information when you use our services.
Information we collect
When you purchase or use a service, we may collect:
- Your name, address, telephone number and email address.
- Account information, including payments, top-ups and service records.
- Information about the service you receive, including network faults and related events.
- Communications and usage data, such as telephone numbers, dates, times, duration and approximate location associated with calls or messages carried over the service.
How we use information
We use personal information for the purposes for which it was collected, including to manage accounts, contact customers about their services, maintain security, prevent fraud, manage the network and investigate questions or complaints.
Consent and disclosure
Where processing relies on consent, you may withdraw that consent by contacting us. Organisations acting on our behalf may process information where necessary to provide an application, service or information, but their use remains subject to our instructions and controls.
We may also disclose information where required by law or where necessary to enforce an agreement.
Retention
Billing summaries, customer contact details and dispute records may be retained for six years where required for account administration, legal obligations or the resolution of disputes. Other information is retained only for as long as needed for the purpose for which it was collected or as required by law.
Security
We review measures designed to protect personal information from unauthorised access, accidental loss, disclosure or destruction. Service providers processing information for us must use suitable safeguards and may not use that information for their own purposes.
Internet communications such as unencrypted email are not completely secure, and information may pass through multiple countries before delivery.
Cookies
We may use cookies and similar technologies to store small amounts of information and recognise a returning browser. See our Cookies Policy for more information.
Children
If you are aged 16 or under, you must obtain permission from a parent or guardian before providing personal information through this website.
Your information
You may ask us about the personal information we hold and request that inaccurate information is corrected. Depending on the applicable law, you may also have rights to deletion, restriction, objection or data portability.
Contact us
Send privacy questions or requests to info@anywherecare.co.uk, or write to Anywhere Care Limited, Unit 7, Twin Brook Business Park, Twin Brook Road, Clitheroe, Lancashire, BB7 1QX.