You can cancel your order, or return your device, within 30 days of delivery for a full refund. After that, you can cancel a monthly monitoring plan at any time.
This policy covers the Anywhere Pendant, the Anywhere Watch, and the 24/7 monitoring plans sold by Anywhere Care Limited through anywherecare.co.uk. It is in addition to your legal rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015, and does not affect them.
Cancelling before dispatch
Orders placed before 1pm on a working day are dispatched the same day, so please contact us as soon as possible if you change your mind.
If your order has not yet been dispatched, we will cancel it and refund everything you have paid, including the device and any monitoring plan payment. If it has already been dispatched, please follow the steps under Cancelling after delivery.
Cancelling after delivery
By law you have 14 days from the day your device arrives to cancel without giving a reason. Our 30-day guarantee extends this: you can cancel and return your Pendant or Watch for any reason within 30 days of delivery.
To cancel and return your device:
- Contact us within 30 days of delivery to tell us you want to cancel.
- Send the device back within 14 days of telling us, with its charger and any accessories, in its original packaging if you still have it.
- Use a tracked postal service and keep your proof of postage.
If you are returning the device because you changed your mind, you pay the return postage. If the device is faulty or not as described, we will cover the cost.
Please take reasonable care of the device while you have it. You can try it out as you would in a shop, but if it comes back damaged or with parts missing, we may reduce your refund to reflect this.
Cancelling your monitoring plan
There is no minimum term and no cancellation fee on either plan.
If you cancel your plan after 30 days, the device is yours to keep, as you have bought it outright. Please note that once monitoring ends, pressing the SOS button or a detected fall will no longer reach our monitoring centre.
If you want to cancel your plan because the person using the alarm has moved into care or passed away, please call us. We will deal with this sensitively and can discuss your options.
| Plan | Within 30 days of delivery | After 30 days |
|---|---|---|
| Pay Monthly (£15 a month exc VAT) | Full refund of plan payments | Cancel any time. Monitoring continues to the end of the month you have paid for, and no further payments are taken. |
| Pay Yearly (£120 a year exc VAT) | Full refund of plan payments | Monitoring continues to the end of your paid year. You will not be charged again, but unused months are not refunded. |
Refunds
We refund you within 14 days of receiving the returned device. For an order cancelled before dispatch, we refund you within 14 days of cancelling.
Refunds go back to the payment method you used to order. Your bank or card provider may take a few extra days to show the money in your account.
A refund for a cancelled order covers:
- the price of the device
- any monitoring plan payments you have made
We do not refund the cost of returning a device you no longer want, unless it is faulty or not as described.
How to cancel
To cancel an order or a monitoring plan, contact us and give your name, order number and the address the device was delivered to:
Phone: 01200 406640
Email: info@anywherecare.co.uk
We will confirm your cancellation by email and send you the address for returning your device.
You can also cancel on someone else's behalf, for example a parent, if you are the account holder or they have given you permission.
Anywhere Care Ltd may update this policy from time to time. The version on our website when you placed your order applies to it.