Orders placed before 1pm on a working day are dispatched the same day by Royal Mail Tracked 24.
This policy applies to all orders for the Anywhere Pendant and Anywhere Watch placed through anywherecare.co.uk by Anywhere Care Limited. Delivery within the UK is free.
Order processing and dispatch
| Order placed | Dispatched |
|---|---|
| Monday to Friday, before 1pm | Same day |
| Monday to Friday, after 1pm | Next working day |
| Saturday, Sunday or a bank holiday | Next working day |
Working days are Monday to Friday, excluding UK bank holidays. Orders are dispatched once payment has cleared. We will email you when your order has been dispatched.
During busy periods, such as Christmas, we will do our best to keep to these times. If your order is delayed for any reason, we will let you know as soon as possible.
Delivery method and timescales
All orders are sent by Royal Mail Tracked 24, free of charge to any UK address.
Royal Mail aims to deliver Tracked 24 parcels the next day after dispatch (Monday to Saturday). This is a target rather than a guarantee, and deliveries can occasionally take longer, especially during busy periods, bad weather or industrial action.
No signature required
Your parcel does not need to be signed for, so you don't need to be in. If it won't fit through your letterbox and no one is home, Royal Mail may leave it in a safe place or with a neighbour.
If you would rather it went somewhere else, you can ask us to send the order to another address, such as a family member, neighbour or your workplace. Please tell us when you order, or call us before 1pm on the day of dispatch.
If Royal Mail can't leave your parcel, they will leave a card telling you what to do next. You can usually:
- arrange a redelivery on the Royal Mail website
- ask for it to be delivered to a neighbour or another address
- collect it from your local Royal Mail delivery office or a nominated Post Office (bring the card and photo ID)
Royal Mail holds uncollected parcels for a limited time, usually 18 days, before returning them to us. If a parcel comes back to us, please contact us to arrange sending it again.
Delays and problems
Delays. If your order has not arrived within 5 working days of dispatch, please contact us and we will look into it with Royal Mail.
Lost parcels. If Royal Mail confirms a parcel is lost, we will send a replacement device at no extra cost.
Damaged parcels. If your parcel arrives damaged, please contact us within 48 hours with photos if possible. We will arrange a replacement. Please also see our Returns Policy.
Incorrect address. Please check your delivery address carefully when ordering. If a parcel is returned because of an incorrect or incomplete address, we may need to charge for sending it again.
Delivery area and contact
We deliver to addresses in the United Kingdom only.
If you have any questions about your delivery, please get in touch:
Phone: 01200 406640
Email: info@anywherecare.co.uk
Anywhere Care Limited may update this policy from time to time. The version on our website applies to your order.