Frequently Asked Questions

There's absolutely no need to worry. Simply inform our friendly 24/7 UK-based response team that it was an accidental press when they speak to you through the device. They are always happy to hear you are safe!

The moment you trigger an alert, your device automatically connects to our dedicated, UK-based emergency monitoring center. Our trained team will speak with you directly through the device's built-in speaker, assess the situation, and immediately contact your nominated responders or the emergency services if needed.

No! Both of our devices operate completely independently. They feature built-in roaming SIM cards that automatically connect to the strongest available mobile network, meaning you are protected without needing a landline or home internet connection.

Yes, the Pendant is fully waterproof (IP67 rated). You can safely wear it in the shower or bath, providing peace of mind in areas where slips and falls are most common.

Absolutely! Because it uses a roaming cellular network and built-in GPS, it works anywhere in the UK with mobile coverage. You are fully protected while out walking, gardening, or shopping.

The Pendant features a long-lasting battery that typically runs for up to 3 days on a single charge. When it does need charging, you'll receive a low-battery alert, and you simply place it in the dock.

Yes! The Anywhere Watch functions as a stylish digital wristwatch with a clear, bright, and easy-to-read clock face, while discreetly housing a powerful personal alarm system.

Yes, the Watch includes advanced GPS tracking technology. If you press the SOS button or if the automatic fall detection is triggered, our monitoring center instantly receives your exact location coordinates.

The Anywhere Watch has intelligent sensors that detect the sudden impact and change in orientation associated with a heavy fall. If a fall is detected, it will automatically initiate an alert to our monitoring center, even if you are unable to press the button yourself.