Every Anywhere Pendant and Anywhere Watch comes with a 30-day money-back guarantee. If you're not happy with your device for any reason, you can return it within 30 days of receiving it for a refund.
Our 30-day money-back guarantee
You have 30 days from the date your device is delivered to let us know you'd like to return it. You don't need to give a reason.
When we receive your device back, we'll refund the price you paid for the device and any service charges you have paid in advance.
How to return a device
- Contact us within 30 days of delivery by emailing info@anywherecare.co.uk or calling 01200 406640. Please have your order number ready.
- We'll confirm your return and send you our returns address.
- Pack the device securely, together with its charger and any accessories it came with, and include your name and order number.
- Send the device back to us. We recommend a tracked and insured service, as we can't refund devices that are lost in the post on their way back to us.
Return postage costs
The cost of sending your device back to us is your responsibility and is not refunded.
The only exception is if your device is faulty, damaged when it arrived, or not what you ordered. In that case we'll cover the cost of the return (see Faulty devices below).
Condition of returned devices
Please return your device in good condition with its charger and accessories. Normal use while trying it out is fine.
If a device comes back damaged, or with parts missing, because it has been handled more than was needed to try it out, we may reduce your refund to reflect the loss in value.
Refunds and your monitoring service
We'll process your refund within 14 days of receiving your returned device. Refunds are paid to the original payment method.
Faulty devices
If your device is faulty, arrives damaged or isn't what you ordered, please contact us straight away. We'll arrange a repair, replacement or refund and cover the cost of the return.
This policy is in addition to your statutory rights under UK consumer law.
Contact us
Anywhere Care Ltd
Email: info@anywherecare.co.uk
Phone: 01200 406640